Terms & Conditions — vip3 Platform Rules

Section 1

Acceptance of Terms

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", "your") and vip3 ("vip3", "the Platform", "we", "us", "our") governing your use of the vip3 website at vip3.bio and all associated services, including but not limited to casino games, live dealer tables, sports betting, crash games, payment processing, customer support, bonuses, and promotional campaigns.

By accessing the vip3 platform, registering an account, making a deposit, claiming a bonus, or placing a wager, you confirm that you have read these Terms in full, that you understand them, and that you agree to be legally bound by them. If you do not agree with any part of these Terms, you must not use the vip3 platform and should close your account immediately.

vip3 reserves the right to update, amend, or replace these Terms at any time. Where a material change is made, vip3 will notify active players via the email address registered to their account or via a prominent notice on the platform. Continued use of the platform following notification of a change constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically and to ensure that you remain comfortable with the current version.

Acceptance by Use

Acceptance of these Terms is not limited to the registration process. Any interaction with the vip3 platform — including browsing the game lobby, viewing odds, initiating a deposit transaction, or contacting the support team — constitutes acknowledgement that you have had the opportunity to review these Terms and have chosen to proceed on that basis.

Applicability to Bangladesh Players

These Terms apply to all players accessing vip3 from Bangladesh, including those located in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. Players are responsible for ensuring that their use of the vip3 platform complies with all laws applicable to them in their jurisdiction. vip3 makes no representation that the services described in these Terms are appropriate or lawfully available in any specific jurisdiction outside the scope of its operations.

Section 2

Eligibility & Registration

To create a vip3 account and access the platform's full range of services, you must satisfy all of the following eligibility requirements at the time of registration and on a continuing basis throughout the life of your account.

Age Requirement

You must be at least 18 years of age. vip3 enforces a strict minimum age policy and takes its obligations with respect to the prevention of underage gambling seriously. By completing the registration process, you declare under your own responsibility that you are 18 years of age or older. vip3 may at any time request that you provide documentary evidence of your age — for example, a copy of your National Identity Card (NID), passport, or birth certificate. Failure to provide satisfactory age verification documents within the time specified in the request will result in the suspension of your account and the freezing of any pending withdrawals pending resolution.

Registration Requirements

When creating your vip3 account, you are required to provide accurate, complete, and current information in all mandatory fields, including:

• Full legal name — as it appears on your government-issued identity document
• Date of birth — confirming you are 18 years of age or older
• Valid email address — used for account communications and verification
• Mobile phone number — registered in Bangladesh and able to receive SMS verification
• Payment method details — the mobile wallet number (bKash, Nagad, Rocket, or Upay) or bank account you intend to use for deposits and withdrawals

You must not provide false, misleading, or incomplete information during registration. vip3 will rely on the information you provide for the purposes of identity verification, payment processing, and regulatory compliance. Any discrepancy between registration details and identity verification documents may result in account suspension pending investigation.

One Account Policy

Each individual is permitted to maintain only one active account with vip3. Multiple accounts registered to the same individual — whether using different names, email addresses, phone numbers, or payment methods — are strictly prohibited. vip3 uses automated systems and manual review processes to detect duplicate accounts. Where duplicate accounts are identified, vip3 reserves the right to close all but one account, forfeit any bonuses credited to duplicate accounts, and in cases of deliberate circumvention of platform rules, permanently ban the individual from the platform.

Section 3

Account Obligations

As a registered vip3 account holder, you accept the following ongoing obligations with respect to your account. These obligations exist to protect the integrity of the platform, the security of the broader player community, and the fairness of the gaming environment.

Accurate Personal Information

You must keep all personal information associated with your vip3 account accurate and up to date. If your contact email address, mobile phone number, or registered payment method changes, you must update your account details promptly via the account settings section of the platform or by contacting the support team. vip3 is not liable for failed communications or delayed withdrawals resulting from out-of-date account information.

Login Credential Security

You are solely responsible for maintaining the confidentiality of your vip3 username and password. You must not share your login credentials with any third party, including family members, friends, or any individual acting as an agent on your behalf. All activity conducted through your account — including bets placed, bonuses claimed, and withdrawals requested — is your sole legal responsibility regardless of whether that activity was carried out by you personally. If you suspect your account has been accessed without your authorisation, you must notify the vip3 support team immediately and change your password without delay.

Personal Use Only

Your vip3 account is for your personal use only. You may not use your account on behalf of a third party, accept funds from a third party for the purpose of wagering through your account, or allow any other person to use your account to place bets or access games. The vip3 platform is not available to persons acting in a professional gambling capacity on behalf of a commercial enterprise, syndicate, or group.

Know Your Customer (KYC) Verification

vip3 operates a Know Your Customer (KYC) verification process to confirm the identity of account holders prior to processing withdrawal requests above certain thresholds and in other circumstances as determined by vip3's compliance procedures. KYC verification typically requires the submission of:

• A copy of a government-issued photo ID (National Identity Card, passport, or driving licence)
• Proof of address issued within the last three months (utility bill, bank statement, or official government correspondence)
• Proof of the payment method used for deposits (a screenshot of the bKash, Nagad, Rocket, or Upay account showing the registered mobile number)

KYC documents must be submitted in clear, unaltered digital form. vip3 may request additional documentation at its discretion. Withdrawal requests will not be processed until KYC verification is complete. There is no time limit on how long vip3 may hold a withdrawal pending KYC completion, provided that vip3 acts reasonably and communicates clearly with the account holder throughout the process.

Section 4

Deposits & Withdrawals

vip3 processes all player transactions in Bangladeshi Taka (BDT) via a range of local mobile financial services and bank transfer options. The following terms govern how deposits and withdrawals are handled on the platform.

Accepted Payment Methods

vip3 currently accepts deposits and processes withdrawals via the following methods:

• bKash — mobile financial service (instant deposit, withdrawal within 30 minutes)
• Nagad — mobile financial service (instant deposit, withdrawal within 30 minutes)
• Rocket — Dutch-Bangla Bank mobile banking (instant deposit, standard processing times apply)
• Upay — United Commercial Bank mobile financial service
• Dutch-Bangla Bank — bank transfer (standard processing times apply)
• City Bank — bank transfer (standard processing times apply)
• BRAC Bank — bank transfer (standard processing times apply)

Deposit Terms

The minimum single deposit amount at vip3 is ৳200. There is no stated maximum deposit limit for standard accounts, though high-value deposits may trigger additional verification steps under vip3's KYC and anti-money-laundering procedures. Deposits are credited to your vip3 BDT wallet as soon as the transaction is confirmed by the payment provider — typically within 60 seconds for bKash and Nagad transactions. vip3 is not responsible for delays caused by the payment provider's own systems.

All deposits must be made from a payment method registered in your own name. Third-party deposits — where the sending account is registered to a different individual — are strictly prohibited and will result in the transaction being returned and the account being reviewed. vip3 does not accept cryptocurrency, credit card, or international wire transfer deposits.

Withdrawal Terms

Withdrawal requests are processed to the same payment method used for the most recent deposit, subject to verification requirements. The minimum withdrawal amount is ৳500. Withdrawals to bKash and Nagad are typically processed within 30 minutes of approval. Bank transfer withdrawals are processed within one to three business days depending on the receiving institution.

Before a withdrawal can be approved, the account holder must have completed KYC verification to the satisfaction of vip3's compliance team. Any active wagering requirements on bonus funds must be met or the bonus funds forfeited before a withdrawal request is submitted. vip3 does not charge a withdrawal processing fee on standard transactions, though your payment provider may apply their own charges in accordance with their standard fee schedule.

Section 5

Bonuses & Promotions

vip3 offers a range of bonuses and promotional campaigns to both new and existing players. All bonuses are subject to the specific terms stated at the time the bonus is offered, in addition to the general bonus policy set out in this section. In the event of any conflict between a promotion-specific term and this general policy, the promotion-specific term shall prevail.

General Bonus Conditions

• Bonuses are available to players who are at least 18 years of age and have a fully verified vip3 account in good standing.
• Each bonus offer is available once per player, per household, per device, and per IP address, unless explicitly stated otherwise in the promotion terms.
• Bonus funds are credited to a separate bonus balance and cannot be withdrawn until the applicable wagering requirement has been met in full.
• Wagering requirements specify a multiplier — for example, a 20x wagering requirement on a ৳1,000 bonus means ৳20,000 in real-money wagers must be placed on eligible games before the bonus balance converts to withdrawable cash.
• Not all games contribute equally to wagering requirements. Slots typically contribute 100% of each wager. Live casino games and sports bets may contribute at a reduced rate or may not contribute at all. Contribution rates are stated in the individual promotion terms.
• If a withdrawal request is submitted while a bonus is active and wagering requirements remain incomplete, vip3 will automatically forfeit the remaining bonus balance and any winnings generated from it before processing the withdrawal of real-money funds.

Bonus Abuse Policy

vip3 takes bonus abuse seriously. Behaviour that constitutes bonus abuse includes, but is not limited to: claiming a welcome bonus multiple times across duplicate accounts; using low-risk hedging strategies specifically designed to meet wagering requirements without genuine engagement with the game; exploiting an error in bonus crediting; or coordinating with other players to cycle bonus funds for the purpose of generating withdrawable cash with minimal risk. Where bonus abuse is identified, vip3 reserves the right to void the bonus, cancel any winnings generated from it, and close the account without notice.

Seasonal and Event Promotions

vip3 runs seasonal promotional campaigns tied to events relevant to Bangladeshi players — including Eid bonus campaigns, Pohela Boishakh (Bengali New Year) free bet offers, BPL cricket betting promotions, IPL special odds boosts, and Victory Day (December 16) loyalty rewards. These promotions are time-limited and subject to their own individual terms. vip3 is not obligated to run any specific promotional campaign and may modify or cancel any promotion at its discretion, provided reasonable notice is given where possible.

Section 6

Game Rules & Fair Play

The vip3 game library spans live casino, video slots, crash games, and sports betting. Each game category operates under its own specific rules provided by the respective game studio or sportsbook engine. The following general principles apply across all game categories on the platform.

Certified Random Number Generation

All casino games — including slots, live dealer tables, virtual table games, and crash games — use random number generation (RNG) technology certified by the respective game studios. vip3 does not have the ability to modify game outcomes, adjust payout percentages in real time, or influence the result of any individual game round or hand. The certified RTP (return to player) percentage for each game is published and reflects the long-run theoretical payout across a statistically significant number of rounds.

Sports Betting Rules

Sports betting on the vip3 sportsbook — including cricket (BPL, IPL, T20 World Cup, ICC events, and Bangladesh Tigers international fixtures), football, kabaddi, and other available sports — is governed by the following principles:

• All bets are final once confirmed. You may not cancel, amend, or reverse a confirmed bet under any circumstances.
• In-play (live) bets are subject to a brief acceptance window during which odds may change. If odds change before your bet is confirmed, you will be offered the revised odds and must accept or decline.
• In the event that a match, tournament, or event is abandoned, postponed, or declared void by the organising body, affected bets will be settled in accordance with vip3's standard rules for the relevant sport — typically a full refund of the stake unless specific partial settlement conditions apply.
• Maximum win limits per bet, per event, and per day apply across all sports betting markets. These limits are displayed within the sportsbook at the time the bet is placed.

Malfunction Policy

In the event of a technical malfunction affecting a game session — including server errors, disconnections, software bugs, or display faults — vip3 will work to resolve the issue as quickly as possible. Where a malfunction results in an incorrect game outcome being displayed, the correct outcome as recorded by the game server log will be the definitive result. vip3 is not liable for losses resulting from a malfunction beyond the return of the affected stake. Wins generated as a result of a manifest malfunction, software error, or technical fault are not payable and will be voided.

Section 7

Prohibited Conduct

The following categories of conduct are strictly prohibited on the vip3 platform. Engaging in any of the conduct described below may result in account suspension, permanent closure, forfeiture of funds, and referral to relevant authorities where applicable.

• Fraudulent deposits: Using payment methods that are not registered in your own name, using stolen or unauthorised payment credentials, or initiating chargebacks against legitimate deposit transactions.
• Money laundering: Using the vip3 platform to deposit, cycle, or withdraw funds for the purpose of concealing the origin of those funds or converting illicit proceeds into a legitimate form. vip3 complies with applicable anti-money-laundering standards and will report suspicious activity where required.
• Collusion: Coordinating with other players at live casino tables or in any game format to gain an unfair advantage, share information, or manipulate game outcomes.
• Automated play: Using bots, scripts, macros, automated betting software, or any other non-human means to interact with the vip3 platform, including for the purpose of meeting wagering requirements or exploiting promotional offers.
• Exploitation of errors: Taking advantage of a known or suspected software error, odds pricing error, or bonus crediting error to generate winnings or bonus balances in a manner not intended by vip3.
• Multiple account abuse: Registering more than one account for the purpose of claiming a welcome bonus multiple times, circumventing a self-exclusion restriction, or evading an account closure decision made by vip3.
• Threatening or abusive behaviour: Using threatening, offensive, racist, or abusive language toward vip3 support staff or other players in any communication channel on the platform.
• Circumventing responsible gaming tools: Attempting to re-register or otherwise access the platform during an active self-exclusion period.

Section 8

Account Closure & Termination

Either party — the account holder or vip3 — may initiate the closure of a vip3 account. The following terms govern the account closure process and the treatment of funds in each scenario.

Voluntary Closure by the Player

You may request the closure of your vip3 account at any time by contacting the support team via live chat. Before your account is closed, you will be asked to withdraw any remaining real-money balance to your registered payment method. Bonus funds that have not met the applicable wagering requirements will be forfeited upon voluntary account closure. Account closure requests are typically processed within 24 hours of submission. Once closed, your account data will be retained in accordance with vip3's Privacy Policy and applicable data retention obligations.

Closure for Responsible Gaming Reasons

If you wish to close your account specifically because you are concerned that gambling is negatively affecting your wellbeing, you may request a self-exclusion rather than a standard account closure. Self-exclusion restricts access to your account for a defined period and is processed more urgently than a standard closure request — typically within one hour of submission. During a self-exclusion period, you will not receive promotional communications from vip3. For more information on responsible gaming tools available at vip3, please visit the Responsible Gaming page.

Closure by vip3

vip3 reserves the right to suspend or permanently close any player account at its sole discretion, including but not limited to the following circumstances: breach of these Terms; provision of false registration information; engagement in prohibited conduct as described in Section 7; failure to complete KYC verification within a reasonable timeframe; or a determination by vip3's compliance team that continued operation of the account presents an unacceptable risk.

In cases where an account is closed by vip3 for reasons unrelated to player misconduct, any verified real-money balance will be returned to the player's registered payment method within a reasonable timeframe. In cases where closure is the result of player misconduct, vip3 reserves the right to withhold the account balance pending investigation and, where appropriate, to apply an offset against any losses incurred by the platform as a result of the misconduct.

Dispute Resolution

If you wish to dispute a decision made by vip3 regarding your account, a transaction, a bonus settlement, or a game outcome, you should first contact the vip3 support team via live chat and request a formal review. vip3 will acknowledge your dispute within 48 hours and aims to provide a substantive response within five business days. If you are not satisfied with the outcome of the internal review, you may escalate your complaint in writing to the vip3 management team at the contact email address published on this platform. All disputes should be submitted in English.